ArchBrook Laguna
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enRoute
Enroute is a fully-integrated solution for white glove delivery and professional installation services of oversized business and home entertainment products. Established in response to customer requests, this value-added service complements ArchBrook Laguna's rapidly growing large screen television distribution business and is especially useful for drop ship fulfillment of over-sized entertainment products into the home.
Highlighted by partner connectivity and collaboration tools, Enroute connects web-based order and logistics management with an extensive network of "virtual inventory." Enroute customers have end-to-end visibility, in addition to flawless fulfillment execution, through a single source. Enroute features a robust architecture to deliver everything from order capture to supplier management while also enabling merchants and consumers to monitor and track deliveries in a collaborative way. Enroute easily connects merchants, distributors, movers, and installers to provide a seamless purchase and delivery process, resulting in outstanding supply chain management and consumer experiences. Most impressively, Enroute customers can access supplier, delivery and installer performance metrics to improve and reward customer satisfaction. As a result, Enroute is able to reduce operational costs and inventory risk while increasing customer satisfaction. Through Enroute, merchants have access to both a quick delivery service and a network of leading home entertainment manufacturers. Enroute's professional installation also reduces returns and damage to high-end, oversized televisions, thus preserving the in-home warranty of most manufacturers.
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